The support team is organized to manage three primary activities:
- Operational support – to help customers in case of operational issues or failure events with the goal of finding a solution as quickly as possible to ensure a continuity of their operations
- Support engineering – to analyze and resolve failure events, continuously improve systems, and update technical documentation
- Success and training – to ensure new and existing customer success, and satisfaction with solutions, collect product feedback, and lead product operational trainings
Thanks to partnerships with select members of Delair’s worldwide network of authorized distribution partners, Delair has nine regional service centers, each with trained technicians and equipped with specialized equipment and tooling to manage level one and level two support.